Last updated: 21 August 2026
1. General
These Terms and Conditions of Sale govern purchases made through the online store Rhodine.com (the “Online Store”), operated by Tykhe d.o.o., provider of electronic commerce services (the “Seller”).
- Company: Tykhe d.o.o.
- Address: Stantetova 32, 3320 Velenje, Slovenia
- Business Registration Number: 8441413000
- VAT ID: SI 50999664
By registering, the visitor obtains a username (their email address) and a password and confirms they are of legal age and fully capable of entering into binding agreements. Upon registration the visitor becomes a user; upon purchase, a customer.
All content on the website is for informational and educational purposes only and is not a substitute for medical consultation.
2. Information Provided to the User
We provide: our identity and registration details; contact details; essential product characteristics, including guarantees; product/service availability; delivery methods and terms; payment methods; offer validity periods; withdrawal deadlines and conditions; the returns procedure and any related costs; and our complaint-handling process.
3. Product Offer, Delivery, Shipping, and Payment
3.1 Delivery Time
We deliver to multiple EU and international destinations. Delivery times vary by destination and shipping method and are confirmed at checkout. International shipments may occasionally be subject to carrier or customs delays outside our control.
3.2 Shipping Fees and Free Shipping
Shipping is calculated at checkout based on destination. Free shipping applies to qualifying orders of €50 or more, subject to: the threshold being met after discounts/coupons are applied; the threshold applying only to the initial cart (not post-purchase upsells); and geographical exceptions (the United Kingdom, Switzerland, and select remote territories are excluded and pay standard rates).
3.3 Payment Methods
Available payment methods (which may include credit/debit cards, PayPal, Cash on Delivery (COD), or recurring subscription plans) depend on your destination country and the selected product. The exact payment options available for your order, along with any applicable recurring billing terms or regional restrictions, will be clearly displayed during the checkout process. By placing an order, you agree to the terms and conditions of the selected payment provider.
4. Prices
All prices are stated in euros and include VAT unless stated otherwise, and are valid only for orders placed through the Online Store. Where local law requires prices to be displayed in a different currency for a particular market, we will comply accordingly for that market. Prices apply from the moment the order is submitted until changed; despite our best efforts, occasional pricing errors may occur.
5. Purchase Process
5.1 Order Received — the customer receives an email confirming the order was received; order status and contents remain visible via their account.
5.2 Order Confirmed — if not cancelled, the order proceeds to processing; the Seller verifies availability and confirms or rejects the order with a valid reason, and may contact the customer to verify details. At confirmation, the sales contract becomes irrevocably concluded (see Section 6).
5.3 Order Dispatched — the Seller ships within the agreed timeframe; the dispatch email includes return-policy instructions and complaint contacts.
6. Sales Contract
An invoice is issued for each purchase, detailing costs and, where applicable, the right of withdrawal. The purchase order is stored electronically and accessible via the customer’s account. From this point, prices and purchase conditions are fixed for both parties.
7. Right of Withdrawal and Product Returns
You have the right to withdraw from the contract within 14 days of receiving your goods, without giving a reason, by notifying us at info@rhodine.com, via live chat, by submitting our online form on the Returns & Exchanges page, or using the withdrawal form in Section 7.1. Returning the goods within this period is itself a valid withdrawal notice. You bear only the direct cost of returning the goods.
Return goods within 14 days of your withdrawal notice to:
Tykhe d.o.o., Kajuhova ulica 36, 6310 Izola, Slovenia
Goods must be returned undamaged and in original quantity, unless destroyed, spoiled, or lost through no fault of yours. Once we receive the return (or accept the withdrawal notice), we refund the amount paid within 14 days, using your original payment method, unless you request otherwise and it incurs no extra cost to you.
You have no right of withdrawal for sealed goods not suitable for return for health or hygiene reasons, once unsealed after delivery.
BOGO/promotional offers: free items in “Buy X Get Y Free” promotions are conditional on the qualifying paid item(s) being kept. If you partially return the paid items, the corresponding free item(s) must also be returned, or their retail value will be deducted from your refund.
7.1 Model Withdrawal Form
(Complete and return this form only if you wish to withdraw from the contract.)
To: Tykhe d.o.o., Stantetova 32, 3320 Velenje, Slovenia, info@rhodine.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: _______________ Ordered on: _______ / Received on: _______ Name of consumer(s): _______________ Address of consumer(s): _______________ Signature of consumer(s) (only if this form is notified on paper): _______________ Date: _______________
An interactive form is also available on our website on the Returns & Exchanges page.
8. Material Defect Claims
A defect is material if the item lacks features necessary for normal use, lacks features required for a use known to the Seller, does not match the agreed qualities, or deviates from a sample/model shown for more than illustration.
Report defects via live chat within two months of discovery; the Seller is not liable for defects arising more than two years after purchase. For claims within six months, the Seller must prove the product is not defective; after six months, the burden shifts to the customer. You may choose repair, partial refund, replacement, or full refund. If undisputed, we act within eight days; if disputed, we respond in writing within eight days.
9. Warranty for Technical Products
Where a warranty is stated on the certificate/invoice, it guarantees proper functioning for the stated period; keep both documents to claim it. We repair within 45 days, replace if repair is not possible, or refund if neither is fulfilled. Excluded: damage from misuse, improper installation, negligence, mechanical/environmental factors, incompatible accessories, or unauthorised tampering. Warranty rights do not affect statutory defect-liability rights.
10. Lifetime Satisfaction Guarantee
In addition to the 14-day legal withdrawal period, we offer a lifetime right to return any product you’re not satisfied with: usable once per product per customer per calendar year, for a maximum of three different products in total across all time. For multi-packs, only unopened items need returning plus empty packaging from used ones. Return to: Tykhe d.o.o., Kajuhova ulica 36, 6310 Izola, Slovenia. Activate via the dedicated online request form, with the original invoice; products must be clearly marked with the guarantee in the Online Store. Return shipping is at your expense.
11. Delivery
We deliver within the agreed timeframe to destinations shown at checkout; we may change carriers for efficiency. Report visible damage to the courier immediately or refuse delivery; if a damaged/tampered package is accepted, initiate a complaint with us.
12. Security
We use a 256-bit SSL certificate and appropriate technical/organisational measures. Card transactions are processed in real time by our authorised processors; card data is never stored on our servers. You are responsible for the security of your own login credentials and devices.
13. Privacy and Cookies
Our collection and use of personal data, and the cookies used on this website, are described in our Privacy Policy and Cookie Policy, which form part of these Terms.
14. Liability
We make every effort to keep information accurate and current, but details may change before the website is updated. Product photos are illustrative and do not guarantee exact product characteristics.
15. Complaints, Disputes, and Applicable Law
Send complaints to info@rhodine.com or via live chat; the process is confidential. We confirm receipt within five business days and resolve within legal timeframes.
Slovenian law governs these Terms and any relationship between the Seller and the customer, without prejudice to any mandatory consumer-protection provisions of the law of your country of habitual residence, which continue to apply to your benefit where more favourable.
Disputes will be handled by the competent Slovenian court, without prejudice to your right, as a consumer, to bring proceedings before the courts of your own country of residence under applicable EU rules on consumer jurisdiction.
15.1 Out-of-Court Dispute Resolution
The European Commission’s former Online Dispute Resolution (ODR) platform was permanently discontinued on 20 July 2025 and is no longer available. Consumers can find contact details for national alternative dispute resolution (ADR) bodies via the European Commission’s consumer-redress database: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies.
You may also bring proceedings before the court with jurisdiction over your place of residence.
16. Changes to These Terms
We may update these Terms in response to changes in regulation or business policy. Registered users will be notified via Rhodine.com; changes take effect 8 days after publication. If you disagree with updated Terms, you must cancel your registration within 8 days by written notice; otherwise, continued use is deemed acceptance.
These Terms and Conditions were approved by the Director of Tykhe d.o.o. and take effect from the “Last updated” date above.