Last updated: 21 August 2026
Welcome to Rhodine.com. This Privacy Policy explains how Tykhe d.o.o. (“we”, “us”, “our”) collects, uses, discloses, and safeguards your personal data when you visit our website or purchase our products. It should be read together with our Cookie Policy and Terms & Conditions.
We are established in Slovenia and process personal data in accordance with the General Data Protection Regulation (GDPR, EU 2016/679), which applies uniformly across the European Union, together with applicable Slovenian implementing law.
1. Data Controller
- Company: Tykhe d.o.o.
- Address: Stantetova 32, 3320 Velenje, Slovenia
- VAT ID: SI 50999664
- Business Registration Number: 8441413000
- Email: info@rhodine.com
2. What Personal Data We Collect
| Category | Examples |
|---|---|
| Identity & Contact Data | Name, email, phone, billing/shipping address |
| Account Data | Username (email), encrypted password, order history |
| Financial & Transaction Data | Order details, subscription plans, payment method used (full card numbers are never stored by us) |
| Technical Data | IP address, browser/device type, time zone, site-usage data via cookies |
| Communication Data | Customer-support correspondence, including live-chat transcripts |
| Marketing Data | Newsletter subscription status and preferences |
3. How We Use Your Data and Our Legal Basis
| Purpose | Legal Basis |
|---|---|
| Account creation and management | Performance of a contract |
| Order processing, delivery, returns, warranty claims | Performance of a contract |
| Subscription billing | Performance of a contract |
| Customer support | Performance of a contract / legitimate interest |
| Invoicing and accounting records | Legal obligation |
| Fraud prevention and website security | Legitimate interest |
| Analytics (Google Analytics, Microsoft Clarity) | Consent, via our cookie banner |
| Marketing emails and newsletters | Consent, withdrawable at any time |
| Advertising (Google Ads, Meta Pixel) | Consent, via our cookie banner |
4. Who We Share Your Data With
We do not sell your personal data. We share it only with service providers acting under written data-processing agreements:
| Provider | Role |
|---|---|
| PayPal / Braintree | Payment processing |
| MetaKocka | Fulfilment/ERP — inventory, invoicing, shipping labels |
| LiveAgent | Customer support ticketing and chat |
| Postal and courier partners | Order delivery |
| Google (Analytics, Ads) | Analytics and, with consent, ad measurement |
| Meta (Facebook Pixel) | With consent, ad measurement/delivery |
| Microsoft (Clarity) | With consent, anonymised usage analytics |
| PixelYourSite | Tag management, gated by consent |
| Hosting providers | Website and database hosting |
5. International Data Transfers
Some providers (notably Google, Meta, Microsoft) are based outside the EEA, principally in the United States. Transfers rely on the EU–U.S. Data Privacy Framework and/or the European Commission’s Standard Contractual Clauses.
6. Data Retention
- Invoices/accounting records: up to 10 years, per Slovenian tax law.
- Account data: for as long as your account is active, deleted/anonymised within a reasonable period after closure.
- Support communications: for as long as needed to resolve the matter, plus a limited period for quality/dispute purposes.
- Marketing data: until you unsubscribe or withdraw consent.
- Analytics/advertising cookies: per the durations in our Cookie Policy.
7. How We Protect Your Data
SSL/TLS encryption (256-bit) across the website and checkout; secure, access-controlled hosting; payment data handled by PCI-DSS-compliant processors; restricted internal access on a need-to-know basis. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your data.
8. Children’s Privacy
Our website is not directed at children. Registration requires confirmation that the visitor is of legal age. We do not knowingly collect data from children; contact us if you believe we have.
9. Automated Decision-Making
We do not use your data for automated decision-making or profiling with legal or similarly significant effects on you.
10. Marketing Communications
If you opt in to marketing, we send emails based on your consent, which you can withdraw at any time via the unsubscribe link or by contacting us. This does not affect transactional emails needed to manage your order.
11. Use of Cookies
Full details of the cookies we use, their purpose, and how to manage your preferences are set out in our Cookie Policy.
12. Your Data Protection Rights
Under the GDPR you have the right to access, rectify, erase, and restrict processing of your data; to object to processing (including for direct marketing); to data portability; and to withdraw consent at any time.
To exercise these rights, contact info@rhodine.com.
Our lead supervisory authority — because our main EU establishment is in Slovenia — is the:
Information Commissioner of the Republic of Slovenia (Informacijski pooblaščenec) www.ip-rs.si
You are also entitled to lodge a complaint with the data protection supervisory authority in your own EU country of residence.
13. Changes to This Privacy Policy
We may update this policy from time to time. Material changes will be posted here with an updated “Last updated” date.
14. Contact Us
Tykhe d.o.o., Stantetova 32, 3320 Velenje, Slovenia · VAT: SI 50999664 Email: info@rhodine.com