Terms & Conditions

1. General

These Terms and Conditions of Sale are composed in accordance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic commerce. The online store Rhodine (hereinafter referred to as “Online Store”) is operated by Tykhe d.o.o., the provider of electronic commerce services (hereinafter referred to as “Seller”).

Company:Tykhe d.o.o.
Address: Stantetova 32, 3320 Velenje, Slovenia
Business Registration Number: 8441413000
VAT ID: SI50999664

By registering in the Online Store, the visitor obtains a username (their email address) and a password of their own choosing. The username and password clearly identify the user and are linked to the entered data. By registering, the visitor confirms and guarantees that they are of legal age and fully capable of entering into binding agreements. Upon registration, the visitor becomes a user and acquires the right to purchase. Upon purchasing a product, the user becomes a customer.

These Terms and Conditions define the operation of the Online Store, the rights and obligations of the visitor, user, and customer, as well as the business relationship between the Seller and the customer purchasing products from the Online Store.

All content on the website is for informational and educational purposes only and is not intended as a substitute for medical consultation. We recommend consulting a personal physician before acting on any advice or suggestions, depending on individual health conditions.

2. Availability of Information

The Seller undertakes to always provide the user with the following:

Information about the identity of the Seller (especially the company name, registered address, and registration number);
Contact details for fast and effective communication with the Seller (email address, phone number, etc.);
Information on the essential characteristics of products or services offered in the Online Store, including post-sale services and guarantees;
Information on the availability of products or services;
Details on product delivery methods and terms, including location and time of delivery;
Information on payment methods;
Information on the validity period of the offer;
Details on the deadline and conditions under which withdrawal from the contract is possible;
Information on the procedure for returning products, including any costs borne by the user;
Information on the user complaint process and contact person responsible for customer support.

3. Product Offer, Delivery Time, Collection, and Payment Methods

The offer of products in the Online Store is updated frequently and rapidly due to the nature of online commerce. As such, errors may occur. Please report any errors to: info@rhodine.com. We will do our best to correct them as quickly as possible.

3.1 Delivery Time

For all products ordered for delivery within Slovenia, the delivery times stated on the product page apply. Each product in the Online Store is available within a reasonable time.

3.2 Collection and Payment

Information about collection and available payment methods is provided at checkout or via a dedicated information page.

4. Prices

All prices in the Online Store are stated in euros and include VAT, unless explicitly stated otherwise. Product prices do not include shipping costs (see point 3). All prices are valid exclusively for orders placed through the Online Store.

All prices are valid at the moment the order is submitted and have no predefined validity period; they apply only until they are changed. Despite efforts to provide up-to-date and accurate information, pricing errors may occur.

5. Purchase Process

After submitting the order, the user (customer) receives an email notification from the Seller confirming that the order has been received. The user (customer) can always access comprehensive information about the status and contents of each order via their profile in the Online Store.

5.1 Order Accepted

5.2 Order Confirmed

If the user (customer) does not cancel the order, it proceeds to processing. The Seller reviews the order, verifies availability of the ordered products, and confirms the order or rejects it with a valid reason. The Seller may contact the user (customer) to verify details or ensure delivery accuracy, using the contact method provided during the purchase. Upon confirming the order, the Seller informs the customer via email of the estimated delivery time. At this stage, the sales contract between the user (customer) and the Seller becomes irrevocably concluded (see point 6).

5.3 Order Dispatched

The Seller prepares and ships the ordered products within the agreed time frame. The email mentioned above also includes instructions on the return policy and contact persons in case of complaints or delivery delays.

6. Sales Contract

The Seller issues a physical invoice for each purchase from the Online Store, detailing all costs and explaining the customer’s right to withdraw and return the purchased product, where applicable. The sales contract in the form of a purchase order is stored electronically on the Seller’s server and is always accessible to the customer in their user profile.

From this moment forward, all prices and other purchase conditions are fixed and apply equally to the Seller and the customer.

7. Right of Withdrawal and Product Returns

The customer has the right to notify the Seller, via the live chat on our website, within 14 days of receiving the ordered goods, that they are withdrawing from the sales contract — without having to provide a reason for doing so. Returning the purchased goods within the withdrawal period also counts as a valid withdrawal notice. The only cost borne by the customer in relation to withdrawal is the cost of returning the goods.

Returned goods must be sent back to the Seller immediately, or at the latest within 14 days of the withdrawal notice. Products must be returned undamaged, in their original quantity, unless they were destroyed, spoiled, lost, or the quantity was reduced without the customer’s fault.

Once the return is received or the withdrawal notice accepted, the Seller will refund the amount paid — or restore a used gift voucher — within 14 days, using the same payment method unless otherwise requested and provided this does not incur additional cost to the customer. Gift vouchers are refunded as store credit.

Errors may occur during website changes. The Seller undertakes to resolve any such issues as soon as possible. Customers may report errors via phone at +386 590 82 770 or via email.

If an error results in unjustified costs, the Seller commits to settling them as quickly as possible.

All products are carefully checked, undamaged, and sealed in original packaging before shipping.

A withdrawal notice or return is considered timely if posted or handed over for shipping within the deadline.

In the case of distance purchases, the Seller may withhold a refund until the returned goods are received or the customer provides proof that the goods were sent back — unless the Seller offers to collect the goods themselves.

The customer has no right of withdrawal in the case of sealed goods that are not suitable for return due to health or hygiene reasons and were unsealed after delivery.

In promotional offers such as “Buy X Get Y Free” (also known as BOGO offers, including variants like 1+1, 1+2, 3+1, etc.), the free product(s) are provided only under the condition that the qualifying purchase is completed and retained in full. If the customer partially returns the paid items that entitled them to free product(s), they must also return the corresponding free item(s). If the free item(s) are not returned, the Seller reserves the right to deduct the full retail price of the unreturned free product(s) from the total refund amount.

8. Material Defect Claims

A defect is considered material if:

the item lacks features necessary for normal use;
the item lacks features required for a specific use known to the Seller;
the item does not match the qualities agreed upon explicitly or implicitly;
the item deviates from the sample or model unless shown only for illustration.

The customer must report the defect via live chat on the website within two months of discovering it. The Seller is not liable for defects occurring more than two years after purchase. The customer must allow the Seller to inspect the product.

If the claim is made within six months, the Seller must prove that the product is not defective. After six months, the burden of proof lies with the customer.

Upon proper defect notification, the customer has the right to:

demand repair,
request a partial refund,
request a replacement with a defect-free item, or
demand a full refund.

The choice of remedy lies entirely with the customer and is not subject to a specific order of application.

If the defect is undisputed, the Seller must fulfill the customer’s request within eight days.

If the defect is disputed, the Seller must provide a written response within eight days of receiving the complaint.

9. Warranty for Technical Products

A warranty applies to products only where specified on the warranty certificate or invoice. If issued, the warranty guarantees proper functioning within the specified period.

To exercise the warranty, customers must retain both the warranty certificate and invoice.

If the product does not function properly during the warranty period, the customer may first request repair. The Seller undertakes to repair the defect within 45 days from receipt of the product. If repair is not possible, the product will be replaced with a new, defect-free item. If neither is fulfilled, the customer can withdraw from the contract and request a refund.

The warranty covers manufacturing and material defects but excludes:

Damage from misuse, improper installation, or negligence;
Damage from mechanical or environmental factors (lightning, surges, etc.);
Use of incompatible accessories;
Tampering by unauthorized parties.

All warranty work is contingent on Seller’s confirmation that the issue is not caused by wear or improper use.

Warranty rights do not affect statutory defect liability provisions.

10. Lifetime Satisfaction Guarantee

We are committed to the highest ethical standards in business and customer protection, which is reflected in our lifetime satisfaction guarantee.

In addition to the legal 14-day withdrawal period, Rhodine provides a lifetime right to return any product a customer is not satisfied with, under the following conditions:

This guarantee allows returns even beyond the 14-day legal window;
It is valid once per product per customer per calendar year;
Each customer may use the satisfaction guarantee for a maximum of three different products in total across all time;
If multiple-pack purchases are made, only unopened items must be returned, along with empty packaging from used items;

The products must be returned to:
Tykhe d.o.o., Kajuhova ulica 36, 6310 Izola, Slovenia.

To activate the guarantee, the customer must complete the dedicated online request form — this is the only valid method for exercising the guarantee.

The guarantee applies only to products clearly marked with the satisfaction guarantee in the Online Store and requires the original purchase invoice.

Return shipping is at the customer’s expense.

This guarantee is valid for the lifetime of the customer and is based on the assumption that the product is used in accordance with enclosed instructions. The Seller guarantees that the product will function as intended when used as directed.

11. Delivery

The Seller will deliver the ordered products within the agreed time frame. Delivery is available only within Slovenia. Delivery partners are listed at checkout, but the Seller reserves the right to change carriers for improved efficiency.

In case of visible package or product damage, the customer should report the issue immediately to the courier or refuse delivery. If the package shows signs of tampering, missing items, or damage and is still accepted, the customer must initiate a complaint procedure with the Seller.

12. Security

The Seller uses appropriate technological and organizational tools to secure the transfer and storage of personal data and payments. All transactions are protected by a 256-bit SSL certificate.

Credit card transactions are handled in real time by authorized systems. Card data is never stored on the Seller’s servers.

Customers are also responsible for protecting their username, password, and the security of their devices.

13. Privacy Policy

These Terms and Conditions include the Privacy Policy, available separately.

14. Liability

The Seller makes every effort to provide accurate and up-to-date information on the Online Store, but product details, prices, and availability may change before updates are made online.

While product photos are as accurate as possible, they are symbolic and do not guarantee the product’s characteristics.

15. Complaints, Disputes, and Applicable Law

The Seller respects all applicable consumer protection laws and has an established complaint resolution system. In case of complaints, the customer should contact the Seller via the live chat on the website. The complaint process is confidential.

The Seller will confirm receipt of the complaint within five business days and resolve it within legal timeframes. If no mutual resolution is reached, the competent local court (according to Article 51 of the ZPP) will handle the dispute.

Slovenian law governs these Terms and any relationship between the Seller and the customer.

For any matters not governed herein, the applicable laws include:

Obligations Code,
Electronic Commerce Market Act,
Personal Data Protection Act, and
Consumer Protection Act.

15.1 Out-of-Court Dispute Resolution

In accordance with ZIsRPS, Rhodine does not recognize any alternative consumer dispute resolution providers as competent for resolving disputes.

If the customer is dissatisfied with the outcome, they may submit a complaint via the European platform for Online Dispute Resolution (ODR):
https://ec.europa.eu/consumers/odr

The customer may also bring the case to the court having jurisdiction over their place of residence.

16. Changes to Terms and Conditions

The Seller may change or supplement these Terms in response to changes in regulations or business policy. Customers will be notified via Rhodine.com. Changes take effect 8 days after publication.

If a user does not agree with the updated Terms, they must cancel their registration within 8 days by sending a written cancellation to the Seller. Otherwise, it is deemed that they accept the new Terms.

These Terms and Conditions were approved by the Director of Tykhe d.o.o., Daša Lesjak, in Velenje, on July 01, 2025.